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Scrap-Savvy Frequently Asked Questions Scrap-Savvy on Facebook
Frequently Asked Questions
Q. When purchasing designs from this site, which file format do I select for my cutter? A. The answer is based on the software that you are using with your cutter, not necessarily the cutter itself. · If you own a Cricut with the SCAL software then you would select either the SVG or SCAL file format. · If you own our Funtime software and are using it to cut directly to your cutter please select the WPC files. · If you own a Wishblade, Craft Robo or Silhouette AND are using the original RoboMaster software that came with your cutter then you would select the GSD files. · If you own a Wishblade and are using the software called Create N Cut then you would want the AI files · If you own a Gazelle, Pazzles Creative Cutter or Pazzles Inspiration please select the WPC files. · If you own a Klick n Kut cutter, please select the AI files... you can cut them directly from your software.
Q: Why is check out required for a free file?
Q: I am a returning customer. Can you tell me how to download a Free File? A1: Please scroll down to the bottom for the Freebie Friday directions.
A3: If you only have free items in your cart you may chose check/money order and still be able to download right away. OR if you choose PayPal then please be aware that PayPal may *require .01 (1 cent) be entered.
A4: Please keep in mind subscription members need to keep a Credit Card on file for your subscription renewal you will not be charged for the free files and the check out process will be faster.
Q: *Why does Paypal require a penny be added to the amount field for a free file?
Q: I see you have other free files available however the web site won't let me check them out. I get the error message: These products "require special authorization" before you can purchase them. What does that mean?
Q. How do I update my Credit Card for subscription orders? A: First we must mention that our site recognizes the last payment choice you made and UNLESS you change the FOP (form of payment). Keep in mind that it will always default back to the last know FOP. You will need to make the FOP change at check-out by adding at least one item to your cart...this can simply be the free weekly file but you must go through the check out process. You would make this change at check out it looks like this: Change billing information.
Q. I am an OTCE Subscription member how do I access the free files? A. Please remember that you must be signed into your account before you can checkout with the free items in your cart. All OTCE files are accessible via the Subscription members link in the "Design" Files Catelog. Please remember most files are only available for a limited time. If you just want to look at ALL the NEW products added including the new free OTCE designs please visit the Category: Design>NEW Additions. (please bookmark us & check back often) Q. Who do I contact about renewing a cancelled OTCE subscription?
Q. How/where should subscription cancellations be addressed? sales@scrap-savvy.com. Please put "30 day notice/ cancelation request" in the subject line. We will need your FULL name and user id on the account (the user id is the same as the email address used at the time of purchase.)
Q. How do we know when our subscription is up for renewal?
Q. Are the subscription renewals automatic? A. Yes, you do not have to do anything for your subscription to renew. However, your subscription will cancel if we are unable to process your credit card payment within 3 days of the renewal date.
Q: I ordered the On the Cutting Edge Membership but don't know how to activate my membership. A. Here is how to activate your “On The Cutting Edge” membership if you did not do so at the time of Purchase. Order Confirmation Thank you for your order! We really appreciate your business. To download your purchased membership or cutting files, visit our Customer Service section, or click on Download Product Files. If you purchased a subscription to: On The Cutting Edge, you MUST download your invite and follow the directions to join the private group to ACTIVATE your membership. Please make a note of your confirmation number below, you will need it to join. Please make note of your confirmation number:xxxxxxx. If you missed this step please go to your “shipping notices” gather your invoice number (in replacement of your confirmation number) and either follow the link in the shipping notice OR the link here Download Product Files OR you can simply go to the Customer Service Section via our web site and download Product files that way as well. Now go to your desk top and open the file you just save. READ and follow the directions to join the yahoo group please INCLUDE your full name, order number in the message to owner field AND make sure the email address you use to join the group is the same as the as on your order. Click on the link to join your class. Please READ and the directions to join the yahoo group. Once you’ve done this it will create a Pending membership to your class. Once we approved your membership this will activate two things for you: 1) You will have access to the yahoo group. All the tutorials are in the yahoo group. Please read and the directions carefully. 2) You will have access to the membership catalog as well as your product discount on our web site www.scrap-savvy.com
Downloading Freebie Friday File... Step 1. Click on the link or photo in the newsletter. A new window will open and you will be taken to our website. Where we must humbly plug our new products at the bottom of the page.
Step 2. Add item to Cart. Step 3. Checkout. Once you are done shopping please click on the "checkout" link (top right corner). Confirm your checkout option (returning or new customer) and click "Continue to Checkout" at the bottom of the page. On the next page you will need to either enter your user name and password if you are a returning customer OR if you are a new customer you will be prompted to set up an account. Once complete follow the on screen prompts where you will receive the download. (Since this is a free file you will not need to enter any credit card info unless you are making other purchases. If you need "how to" instructions then please visit out FAQ page by clicking here: Frequently Asked Questions.)Step 4. Download. After checkout the download page opens. From this page we stronly suggest that you SAVE the zip file to your computer and THEN open. If for some reason you have troubles check your email for your shipping notice, there are alternate instructions for you.If you ever have any problems with your download or any questions or concerns, you can email us at thegals@scrap-savvy.com and we will do our best to help. We generally respond quickly however please allow us 2-3 days during busy times and/or during weekends & holidays.
We appreciate YOU!
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