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Scrap-Savvy Customer Service
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Customer Service

Many Questions can be answered here, please read carefully.

To obtain the status of an order, enter the confirmation number and click Go!. (this includes tracking)

Confirmation Number:

 

 

 

Support options (please read carefully):

o    * PLEASE NOTE *    This is support for download issues or web site functionality questions or if you need assistance with an order that you place or are trying to place.  This is NOT for Software/Cutter Support... should you need assistance with your Software OR Cutter please make your request through the appropriate support group/forum listed.

Since we are not a big conglomerate, we do not have a phone service, as the office is not staffed on a regular basis. We are a small group hobbyists that are passionate in what we do.  We are crafters and Scrappers from all walks of life.  Artists and professional crafters make up most of our volunteer staff focused on developing designs & saving you money!   Please use the email address listed (above) for the support you need, web support and volunteers will get back to you as quickly as possible.

 

 

 

 

  • Please Note: Our email server is sometimes BLOCKED by  AOL, Comcast, Yahoo and a few other email accounts. If you currently use AOL, COMCAST or Yahoo for email you must add us to your address book or you will not receive our email reply. If you do not hear back from us within 3 business day it may be due to a blocked email we ask that you use an alternate address and please contact us again.